Don't feed the lambs!

 

 

How does Aenvia work?
Fees
Contact us.
Just who are these Aenvia people anyway?
Why does Aenvia work?
Privacy policy.

Creating an Account
Buying an Item
Selling an Item
Editing a Submission
I'm a seller - how do I receive payment?
How do I know when an item sells?
When should I ship the item?

Using the Forums
Messaging
Feedback
Friends

What are titles?

How Aenvia works:
Aenvia | the Original Art Venue works by providing a marketplace for artists to sell their art. The artist(s) retain full control of their works and the items that they list on Aenvia.com. Aenvia.com functions as a networking tool by giving potential clients the opportunity to get in touch with their favorite artists, and send mail through messaging system within the Aenvia client. You can send mail to anyone from within the site, and everyone can reply all from one location. Aenvia works as a marketing tool because we're working around the clock to attract clients to our site, we also give everyone the opportunity to build their own profile page within the Aenvia network. We also have state of the art usability features, including custom forums where artist(s) can list upcoming ventures in their area.

Fees
We only have one fee, a 5.5% sale commission charged only if your item sells. We have no membership fees, usage fees, etc.

Contact us:
We're constantly looking for ways to improve our service to you. We created message boards for two reasons: to allow Aenvia users to communicate among themselves, but also to allow them to give us feedback - good or bad - about our site. We read through the boards and reply to posts regularly, and urgent problems can be resolved via one-on-one correspondence if necessary.

• Post a topic in the Help section of the message boards.
• Email us at help@aenvia.com.
• Mail us:
  
  Aenvia, LLC
  13570 Grove Drive, Suite 145
  Maple Grove, MN 55311-4400

Just who are these Aenvia people anyway?
We Aenvia people are just a few guys who like art, wanted to give something back to the art community, and, over a cup of coffee at our local Starbucks, figured out a way to do just that. Aenvia, LLC is a company that is registered and operated out of Minneapolis, Minnesota.

Why Aenvia works:
Aenvia works because we're the only site out there that charges no money to list an item, lets you list unlimited products, has a feature-filled custom built web solution, designed by artists - for artists, have messaging, forums, profile tools, marketing people that work for you - bringing people to the site daily. Aenvia also has customer service team that answers any questions/concerns that you may have; an enterprise level network that supports the Aenvia project and scales as Aenvia grows in size. Did we mention the low 5.5% commission rate? Your local art gallery can't give you that rate. We do the work for you so that you don't have to. Many of the Aenvia users also have their works listed in local venues, but Aenvia really offers you the chance to expose your work to the entire world.

Privacy policy:
We at Aenvia respect your privacy. Any information you're required to give us kept securely on file and is used by us, and by us only. We'll never give or sell your information to anyone for any reason. If you've created a seller profile with us, you can choose what other Aenvia users can see, and, as long as we know who you are and how to contact you, we won't force you to make public any of your personal contact information.

Titles:
Some of you are probably wondering how that title attached to your user name works. They're based on your user activity, and can change dynamically. The details are a secret...as are many of the titles, until someone discovers them. Who knows...if you do something just right, you might end up as the Czar of Aenvia!

Creating an Account
To create a basic account on Aenvia, simply click the Sign Up button from any page on the website. From there, follow these steps:

1. Fill in all the gray text fields. The field How did you hear about aenvia? is optional.
2. Review the terms and conditions.
3. Click Sign Up.
4. You'll recieve an email shortly, confirming your username. We won't send your password out via email.

A basic account will allow you to create your user profile, meet, message, and befriend other Aenvia users. However, if you wish to sell an item, you must follow these steps to create an advanced account:

1. Login using your username and password, via the link Login to Aenvia in the upper right corner of any page on the Aenvia site.
2. Under the My Aenvia menu, click the gray Account Information link.
3. Enter your personal contact information.
4. Choose your preferred payment methods. You may select more than one.
5. If your billing address is different from your contact address, fill out the appropriate fields under My Payment Information, otherwise select the checkbox for My billing address is the same as above.
6. Enter your credit card information. We need a credit card on file to verify your identity.
7. Review the user agreement, and click I agree to the terms, let's begin selling!

Buying an Item
When you choose to purchase an item, you will be presented with three options.

• Log in:
  -If you're not logged in, you can log in; this will make the checkout process faster since we already have your contact information on file.
• Create an account:
  -If you don't have an account and wish to create one, you can do so at this time. While this is not necessary, if you make any purchases in the future, you won't be asked to enter your information again.For instructions, see Create an Account.
• Purchase the item without an account:
  -If you simply want to buy an item without creating an account, you can choose this option. You will be asked to enter your name and contact information in order to complete the process; note that you will have to re-enter this information for any subsequent purchase.

After you have completed any one of these steps, both the buyer and the seller will recieve an email containing the other's contact information. At this time, both parties can agree on a form of payment and complete the exchange.

Selling an Item
To sell an item, you must first create a user account and enter your detailed account information. For instructions on how to do this, see Create an Account. Once you've created an account, follow these steps to sell your item:

1. Prepare a picture on your computer, of the item you wish to sell.
2. Click the Sell button on the top of any page on Aenvia.
3. Enter information into all the fields on the first page of the selling process, and press next.
4. On the next page, click the browse button corresponding to the main picture. You may uload up to three (3) additional images as well.
5. Once you've selected your desired image(s), click Step 3 (Pick a color!) to continue.
6. On the next page, simply click on the color you feel to be the best representation of your item's color. A box will appear with the color you've chosen. If you wish to change the color, you can click on a different sample, and the box will update with that color instead. Once you've made your choice, click review to continue to the final page of the process.
7. A summary will appear, displaying all the information you've entered. Review this for accuracy; if anthing needs to be corrected, you can simply press your browser's 'back' button and edit the appropriate page. Once everything is correct, click Sell this item! to submit your item.

Editing a Submission
To edit an item you've already listed for sale, take the following steps:

1. Log into Aenvia.
2. Under My Aenvia, go to My Items for Sale.
3. Click the Edit button next to the item you wish to revise.
4. You can now revise any text field, or upload additional/different images of the item. The only thing you can't edit is the color.

I'm a seller - how do I receive payment?
If you're a seller, you may receive payment in a variety of ways. Sellers can receive payment through check, money orders, Paypal, or any other method that they prefer. Most sellers find it convenient to accept Paypal, as Paypal provides an instant payment method for the seller.

How do I know when an item sells?
When your item sells, we notify you instantly via email.

When should I ship the item?
Once you receive payment from the buyer, you should ship the item. We recommend shipping items with insurance, a tracking number, and/or requiring a signature once the item arrives at the buyers' home. While 99% of transactions are positive, it is impossible to completely eliminate fraud.

Using the Forums
To begin using the forums, you must first login. If you don't have an account, see Creating an Account. Once you're logged in, simply click the Forums icon at the top of any page on Aenvia.

• Starting a new thread:
  1. Click post a new topic under the category you wish to post in.
  2. Enter a title in the provided text box.
  3. Create your post! Feel free to be as extravagant as you like; we've made available most of the features of any mainstream word processor, allowing you to make your post art in itself.
  4. Press Submit!

• Posting to an existing thread:
  1. Click on a topic posted by a user. These are highlighted by horizontal gray bars.
  2. Click reply to this post under the post you'd like to respond to.
  3. Create your post!

Messaging
To use the messaging feature, you must first log in. For help with creating an account, see Creating an Account.

• Sending another user a message:
  1. Log in to your account, if you haven't already.
  2. At your account home page, open the My Network dropdown menu.
  3. Click Send mail!
  4. Either enter the username of the person you wish to contact, or select a user you're already friends with from the dropdown menu.
  5. Compose your message, and press Send mail!
• Checking your mail:
  1. Log in to your account, if you haven't already.
  2. At your account home page, open the My Network dropdown menu.
  3. Click View my mail.
  4. To read a message, simply click the green [Read] icon next to it.

Feedback

You may leave feedback for the buyer or seller once you have completed a successful transaction. Click on the My Feedback button once you log into Aenvia.

Friends
To access the Friends feature, you must have an account and be logged in.

• To add a friend:
  1. At your account home page, open the My Network dropdown menu.
  2. Click My Friends!
  3. Click [+] add a friend.
  4. Enter the username of the person you wish to befriend.
  5. Click Find my friend!
• To remove a friend:
  1. At your account home page, open the My Network dropdown menu.
  2. Click My Friends!
  3. Click [-] remove a friend.
  4. Select a friend from the dropdown list.
  5. Click Leave me alone